T-MOB CONNECT · CPAAS PLATFORM
One platform to reach your customers on every channel
Campaigns, chatbots, live-agent support and verification codes over SMS, WhatsApp, RCS and voice. 100% web-based, with automatic fallback between channels and API integration.
WHAT IT IS
Business messaging, end to end
A web portal to communicate with your customer base: bulk sends or two-way dialogue, started by the brand or by the customer.
Brand-initiated
Campaigns, notifications, reminders and verification codes, with automatic fallback between channels.
Customer-initiated
Chatbots that answer automatically and hand off to a live agent when needed.
100% web-based
No software to install. Invitation-based access, your own users and roles, and API integration.
CHANNELS
Every channel, one single operation
SMS
Reaches any phone, with no app or data required. Alphanumeric sender, short code or long code.
Best for OTP, alerts and the last step of the fallback chain.
WhatsApp Business
Meta-approved templates (Marketing, Utility, Authentication) and two-way conversations.
Best for notifications, customer service and chatbots.
RCS for Business
Rich SMS in the phone’s native messaging app: verified brand, images, rich cards and buttons.
Best for visual campaigns with no app to install.
Voice (TTS)
Turns text into an automated phone call, with a personalized message and configurable repeats.
Best for notices and reminders by phone call.
The platform also supports Viber, Telegram, WeChat, Email and Push, subject to activation. The RCS experience depends on the carrier and the device.
HOW IT WORKS
A simple loop, end to end
Replies and delivery and read statuses flow back to the platform and, via webhook, to your systems.
YOUR COMPANY
Web portal
Your team runs campaigns and conversations
Your systems
CRM, e-commerce or core systems, connected via API
→
T-mob Connect
Campaigns
Chatbots
Conversations
Fallback
2FA / OTP
API and reports
→
CHANNELS
SMS
RCS
Voice (TTS)
→
Your customers
On the app they already use
CHANNEL FALLBACK
If one channel fails, the next one takes over
Make the most of the richest or most cost-effective channel and only pay for SMS when you really need it. The switch kicks in on failure or when the wait time expires, based on the trigger you choose: sent, delivered or read.
| Use case | Suggested sequence | Trigger |
|---|---|---|
| OTP and authentication | WhatsApp → SMS | Sent / delivered |
| Transactional alerts | OTT → SMS | Delivered |
| Operational notifications | WhatsApp / Viber → SMS | Delivered |
| Collections and billing | OTT → RCS → SMS | Read |
| Marketing and promotions | WhatsApp / Viber → SMS | Read |
OTT: WhatsApp, Viber or another messaging app. Wait times configurable per campaign.
OUR SOLUTIONS
Everything you need to communicate, in one place
Bulk campaigns
A wizard guides you through creating, scheduling and relaunching sends. Dynamic segmentation, XLS and CSV upload, reusable templates and per-contact personalization.
No-code chatbots
Visual drag-and-drop editor per channel: triggers, option menus, API lookups to your systems and hand-off to a live agent.
Shared inbox for bots and agents
Each contact’s full history in a single thread. Quick replies, tags, filters and assignment by user or department.
Verification codes (2FA / OTP)
For logins, transactions and user validation. The platform generates and verifies the code, or your system creates it and we deliver it.
API and integration
Your CRM or e-commerce platform triggers messages and receives replies with no manual work. Delivery statuses and replies via webhook.
Visibility and spend control
Per-channel dashboard, exportable reports, always-visible balance, daily spending cap and audit log by user, IP and action.
NETWORK API
The mobile network as your security ally
Enrich your conversational flows with carrier data: a better user experience and more secure communications.
NUMBER VERIFICATION
Verifies the mobile number being used.
SIM SWAP
Detects a recent SIM card change for a user.
DEVICE LOCATION
Checks whether a user is within a specific coverage area.
DEVICE ROAMING STATUS
Checks whether a user is roaming.
KYC MATCH
Matches the details a user gave you against the carrier’s records.
DEVICE SWAP
Detects whether a user recently switched phones.
USE CASES
Ready-to-use templates
A starter library of messages and flows so you don’t have to start from scratch.
Outbound messages
01Welcome message
02Appointment or order confirmation
03Due date or payment reminder
04Verification code (OTP)
05Shipping or delivery notice
Customer-initiated flows
06Medical appointments
07Balance or account inquiry
08Tech support with agent hand-off
09Order status
10Table or service booking
How do we get started?
01
Do I need to install anything?
No. T-mob Connect is 100% web-based: you get an email invitation, create your users and roles, and start working from your browser.
02
What do I need to provide?
For WhatsApp, your WhatsApp Business account and templates. For RCS, your logo, image and brand color. For SMS and voice, the sender and destinations. We take care of setup and configuration.
03
Does it integrate with my systems?
Yes. You generate your own API keys from the portal to launch campaigns, manage contacts and receive statuses and replies via webhook.
Ready to connect all your channels?
Fill out the form and one of our specialists will get in touch to show you T-mob Connect in action with a use case like yours.
Av. Colonia 309, 8th floor · Buenos Aires, Argentina
+54 11 4308 1238
info@t-mobs.com